Cleaning Supplies: We bring all the cleaning supplies
Arrival Window: We ask that you please allow us a 2 hour arrival window from the time you choose.
For example if you choose 10:00AM, your start time is between 10AM-12PM We will contact you when we arrive, but please make sure you are looking out for us around your start time.
** Prices: The “standard” cleaning is quoted based on a normal home condition. If your home requires special attention such as a deep clean, we will either need to extend our time at an hourly rate or prioritize our cleaning based on the details of your home. We will inform you before any changes are made.
Late Cancellations: For all recurring cleanings, you have UP TO 2 times for less than 24 hour cancellation, after that there will be a $50 charged if our technicians are unable to access the home and if we can not reach you. Cancellations of one time cleanings within 24 hours or less than that will result to a charge of 50% of the cleaning scheduled.
We reserve the right to refuse cleaning of your home if we encounter anything that could cause danger to our technicians. This could include but is not limited to: mold, hoarding, abnormal buildup, etc.
You MUST report any problems within 24-36 hours in order to take advantage of our 200% satisfaction guarantee.
1.Standard Cancellation Fee:
Eco Clean Madison LLC will give UP TO 2 grace passes for repeat clients on same day or less than 24 hour cancellations. After that, a $50 cancellation fee will be charged. For one time cleans, a 50% charge of the price that the cleaning was, will be applied for cleans cancelled within 24 hours of your appointment or less. Please be sure to provide entry instructions if you will not be home. We reserve the right to charge our standard cancellation fee for all lock-outs.
- Cleaning Supplies / Equipment:
Eco Clean Madison LLC provides products and nearly all equipment required for cleaning your home. It is required that your home has running water and working electric outlets. We reserve the right to charge our cancellation fee if we are not provided with running water or electricity. Our technicians are not allowed to climb past the second step of a step stool. If you would prefer us to use your personal cleaning products or equipment such as a vacuum or mop, please leave it out and include this request in your special account instructions. We are not responsible for ANY damage caused by cleaning products provided by the customer. We will not use bleach or ammonia in your home under any circumstances.
- Cleaning Guarantee:
Our work is done to demanding specifications and we will provide a 24-hour guarantee. This guarantee covers any work under Maintenance Housekeeping for ongoing service OR under Full-Service Housekeeping on an initial or move out service. This only applies to whole home cleanings and NOT hourly services. It is your responsibility to notify the company of any problem within this time period; a phone call or email is best. We will come back to your house for an inspection if agreed upon and correct the problem as soon as our schedule allows. We will make every effort to be reasonable to unfortunate situations, but your house will not be re-cleaned if there is evidence family members, contractors, or pets dirtied newly washed floors, mirrors, etc.
We DO NOT clean walls.
HOURLY CLEANING OPTION
Our hourly cleaning option is never recommended for a whole house cleaning. Hourly cleaning is recommended for partial cleanings that are prioritized from most important task to least important task and will always depend on condition. There is option to add time. But please don’t guess how long it will take to clean your whole home by hour. We CAN and WILL adjust to a full cleaning if necessary. Extras added to an hourly cleaning will get done, but the number of hours you select will pertain to cleaning tasks and does NOT include the extra. You can NOT add a deep clean or move out clean to an hourly cleaning. This is strictly for prioritzed cleaning or partial cleanings. We WILL add time if necessary.
Booking a service online DOES NOT guarantee you a spot for that date/time. Your booking is not confirmed until you have received an official confirmation email. Days and availability can be subject to change due to unfortunate circumstances. We will resolve these issues ASAP.
- Price & Time Adjustments:
If the pricing calculator underestimates the price of your cleaning and the condition of your home is worse than predicted we do have permission to either adjust the price or refuse the service. You will be notified by our technicians or by our management if they do not have time to complete the cleaning in the time allotted via our confirmation phone call. Any cleaning that will exceed time quoted will have the option to either have tasks prioritized to the areas you would like or extend the cleaning at our hourly rate OR extra add-ons will be added if we will exceed the time. Whichever is appropriate to the situation.
We have been trained in the proper and safe handling of items in homes. Unfortunately, accidents still occur occasionally. If this happens, you will be notified by our technician, or left a note, and given a phone call. Reimbursement will be made up to $150 with a copy of your replacement receipt or a quote on a replacement for a similar item. Items which cannot be replaced due to sentimental or antique value should be reported to Eco Clean Madison LLC BEFORE service begins. We reserve the right not to touch an item. Reimbursement for items over $250 may be handled by our insurance company. All damage must be reported within 24 hours. We will contact you after notification. If we do not hear from you within the next 30 days we will assume you do not want to have us resolve the issue and the situation will void.
The best protection is taking precaution. Please DO NOT leave out any money or valuables which could be lost or taken. When we find valuables left out we will clean around them. If a theft is suspected, our bond requires that you file a police report with your local authorities before contacting Eco Clean Madison LLC.
- Direct Hiring of Our Cleaning Technicians.
Eco Clean Madison LLC invests heavily in procurement to find quality cleaners. Hiring OUR current, Ex-worker(s) and/or accepting side propositions from the cleaner makes you liable for an employment referral fee of $500.00 if you directly employ (legally or cash basis) anyone currently or formerly employed by us within the 2 year period. By using our service, you agree to notify us of any attempts to solicit or accept illegal business, otherwise; Attorney, Legal and miscellaneous expenses incurred to investigate and/or collect this fee will be added if this employment is discovered. Exchanging contact info is considered part of this breach.
Unless complying with all laws; direct, unreported or inappropriate employment practices are illegal. You acknowledge being informed that Eco Clean Madison LLC is obligated to report illegal hiring activities. In fact, anyone may report this to the proper Government and Judicial authorities so investigation ensues. Implication, complicity or withholding knowledge of illegal activity is not only prosecutable by Eco Clean Madison LLC (when applicable), but also by United States Federal and Local Laws.
- Cleaner safety.
Eco Clean Madison LLC reserves the right to remove its cleaners from your home should the environment become unsafe, our cancellation policy will apply.
- Pets And Pet Fee
We will gladly work around pets. If your pet becomes anxious or presents a safety concern, Eco Clean Madison LLC reserves the right to remove its cleaners from your home. If a cleaner leaves your home prior to completion, Eco Clean Madison LLC will charge you a pro-rated expense based on work performed. If removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.
Our pet fee will be added to homes that have pets but was not disclosed beforehand. This DOES include move in/out cleanings.
- Right to Refuse Service
Cleaning Technicians have the choice to leave upon arrival if the home is in extreme condition that includes mold, bugs, mice, urine or feces related cleaning, or feel unsafe/threatened. If you book a cleaning online that is not reasonable, such as a cleaning up after a large party, hoarding, or extreme neglect, the cleaners may refuse service on the spot and you will be charged 50% of the cleaning if you were not transparent about the condition prior to the cleaning.
We require all non-decorative items to be picked up off of the floor and furniture that is not normally used to store items. Our rule of thumb is that the cleaners have 60 seconds to organize in each room or they are to pile any clutter in one area and clean around it. OR the price can and will be adjusted. We will not clear clutter, and we will not clean around large amounts of clutter, piles of clothing, counter tops full of clutter, etc
- Some cleaning companies will not touch dishes. Eco Clean Madison LLC policy is to not clean dishes. However if requested we can include this service for an additional fee.
- Large and Heavy items.
For safety and liability reasons, Eco Clean Madison LLC will not allow its Cleaning Professionals to lift or move heavy items or furniture. Please pull out appliances and move any furniture PRIOR to the cleaning day.
- Satisfaction Policy:
Eco Clean Madison LLC cannot guarantee the results of mini-blind, grout, chandelier, or vaulted ceiling fan cleaning. Mold remediation is a specialty. Eco Clean Madison LLC does not provide mold remediation and cannot be liable for any mold, urine or feces related risks in client home. Eco Clean Madison LLC does not assume responsibility for the restoration of severely worn, stained or mildewed caulking and grout. This includes split wood floors and cabinets. If your home has been neglected, we will do our very best to get it clean, but we can not restore areas that have been neglected. We DO NOT clean walls. If the home is old and there is build up over many years, we can cllean the place but we can NOT restore. We do not clean large amounts of clutter.
We charge a $10 parking fee for homes downtown where a free parking spot cannot be provided. Any parking fees will get added onto you bill.
17. Inside of appliances:
If inside your refrigerator and oven exceed the average condition and listed price, the”inside oven and “inside refrigerator” extras will be double added due to exceeding time.
By accessing this website, you are agreeing to be bound by these
website Terms and Conditions of Use, all applicable laws and regulations,
and agree that you are responsible for compliance with any applicable local
laws. If you do not agree with any of these terms, you are prohibited from
using or accessing this site. The materials contained in this website are
protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials
(information or software) on Eco-Clean Madison Household Services’s web site for personal,
non-commercial transitory viewing only. This is the grant of a license,
not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Eco-Clean Madison Household Services’s web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Eco-Clean Madison Household Services at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Eco-Clean Madison Household Services’s web site are provided “as is”. Eco-Clean Madison Household Services makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Eco-Clean Madison Household Services does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Eco-Clean Madison Household Services or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Eco-Clean Madison Household Services’s Internet site, even if Eco-Clean Madison Household Services or a Eco-Clean Madison Household Services authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Eco-Clean Madison Household Services’s web site could include technical, typographical, or photographic errors. Eco-Clean Household Services does not warrant that any of the materials on its web site are accurate, complete, or current. Eco-Clean Madison Household Services may make changes to the materials contained on its web site at any time without notice. Eco-Clean Household Services does not, however, make any commitment to update the materials.
Eco-Clean Madison Household Services has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Eco-Clean Madison Household Services of the site. Use of any such linked web site is at the user’s own risk.
8. Governing Law
Any claim relating to Eco-Clean Madison Household Services’s web site shall be governed by the laws of the State of Wisconsin without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
Stay up to date, our team loves to blog.GET UPDATES No charge. Unsubscribe anytime.