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How can we help?

Help & FAQs

Getting Started

Do you service my area?

Eco-Clean Madison provides house cleaning in Middleton, Sun Prairie, Verona, McFarland, Cottage Grove, DeForest, and of course Madison.

What is included in a standard cleaning?

You get the most bang for your buck when you choose Eco-Clean Madison. We strive to deliver the best cleaning service in Madison, and our advanced checklist is setting a new standard in house cleaning.

How much will it cost?

We try to make it easy for you to get an instant quote and book your appointment online! Simply select the number of bedrooms and bathrooms and schedule your appointment.

Do you bring your own cleaning supplies, products and equipment?

We bring all of our own supplies and equipment.  We only use top of the line green cleaning products to keep your family and the environment safe from harsh toxins that are in traditional cleaners. Our anti allergen seal vacuums allow use to get a nice deep cleaning while containing 99.99 percent of dust particles that are stirred up using traditional vacuum cleaners.

If you would prefer us to use something of your own, just let us know! We are more than happy to accommodate any specific requests.

Can I request special tasks or extras?

Of course! We make it easier than ever to add on additional services during checkout. Simply select the services you would like and it will be added on to your cleaning.

Manage Your Account

How do I change my credit card?

You can change your credit card by logging into your account and switching the card in your payment options.

How do I book my first appointment?

Our home screen slider bar makes it easy for you to book an appointment online in 60 seconds. You can also hit the book now navigator at the top of the screen to schedule an appointment. If you need help booking an appointment please send us a message or give us a call at (608)358-5650.

Trust & Safety

Can I trust my cleaning professional?

All of our cleaning professionals undergo identity checks and are interview in person. We feel it is very important to send professionals to your house that will take great care of you and make sure all of our expectations are met . We want to be your choice Madison Cleaning Service and we work hard to earn your trust.

What happens if something goes wrong during my appointment?

If you are unhappy with your house cleaning for any reason we will come back and clean your home again for free! If you are still unsatisfied with your cleaning services we will give you your money back.

Is my billing information kept safe and secure?

Pay securely online only when the cleaning is complete. Our booking form uses SSL encryption to transfer your data to our secure database

What is your 100% satisfaction guarantee policy?

We are so confident you will be amazed with your house cleaning that we offer a 100% satisfaction guarantee. If you are unhappy with a home cleaning for any reason we will come back and clean your home again for free. If you are still not satisfied with our cleaning service we will give you your money back!

What is your refund policy?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.